In the event that a package shows delivered and you have not received your package, please contact customer service so that a tracer investigation can be initiated immediately. Once a tracer investigation has been initiated it may take up to 10 business days to complete. In the event that your product is delivered and damaged in transit, make sure to keep the original shipping box so it can be inspected at a later time. Damaged or misplaced items that were shipped via a freight company may take between 30-60 days for claim processing. Prior to shipping; all packages are thoroughly inspected to make sure all contents are included in the box. If your product arrived damaged it must be reported to our company within 10 business days for claim investigation. Failure to report damaged product within 10 business days after delivery date will void the claim process.