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Audiophile Liquidator inventory has been purchased from going out of business ventures, for that reason we are able to offer pricing lower than MSRP. We sell factory New, A-Stock Products!
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Audiophileliquidator FAQ HEADING_TITLE
Q: Where do you buy from?
A: Distributors, Wholesalers, and going out of business ventures

Q: Why do we have negative remarks on forums?
A: We sell below MSRP (Manufacturer's Suggested Retail Price) which creates harsh competition within the manufacturer’s network of dealers; the same dealers who are affected by our lower re-sale price tend to leave false negative remarks about our organization due to their inability to keep their customers for themselves

Q: Why are you on the manufacturer blacklist?
A: We sell outside of the normal manufacturer authorized dealer networks; these "normal" dealers are forced by the manufacturers to maintain what they call MAP (Minimum Advertised Price); because we exist outside of this network we create extra competition for the dealer networks. For this reason the manufacturers will never recommend ANY re-seller that sells below the MAP price of that manufacturer

Q: Are you an authorized dealer? How do you sell so low?
A: We are not an authorized dealer! In order to be authorized you must sell at or above MAP, we are not controlled by the manufacturer in this way

Q: Is there a manufacturer warranty?
A: You need to contact the manufacturer; we provide full warranty on our website; refer to our website warranty policy

Q: How does the Return Policy work?
A: All sales are final, with warranty applicable for non-working items. All items are brand new. Refer to the policies published on our website. We can only read you our policy that is written on our website.

Q: Can I come to your store? Can I will-call pick-up?
A: We are not a retail store front for walk-in consumers.

Q: Are the boxes opened after the Manufacturer? So they are not new? Do you remove serial #’s?
A: All items that we receive for re-sale are brand new with original serial #’s. All items are sold brand new. Some boxes are opened and inspected to make sure nothing is damaged. All items that we sell are NEVER used, connected, displayed, or powered.

Q: Do you offer recommendations or opinions on products?
A: We do not; customer service does not make recommendations over the phone. If you are ready to buy and need assistance with your purchase, just provide your name and phone number, along with basic info on what you are looking to buy, and we will have a specialist contact you

Q: ETA on shipping?
A: Normal ETA is stated on our website (which is 4-5 business days to ship out from our warehouse; not including transit time) after the order is put on processing.

Q: My unit arrived damaged, what is the procedure?
A: Customers must contact us within 7 days from the date of delivery concerning damaged goods. Customers must maintain all original packaging and accessories to qualify for return authorization. The customer will be contacted by our Warranty Dept and given specific instructions for the return. Customer will need to provide multiple pictures of the damaged item. Item will either be picked up for inspection by UPS or the customer will be provided a return label to send back the item to our returns warehouse. After UPS or our warranty dept. inspection, either a replacement unit of the same item will be sent to the customer or a refund will be issued for the value of the damaged item including shipping for the damaged item only.

Q: What’s the difference if I place my order online or over the phone?
A: Online Orders – as published online
Phone Orders – orders will be evaluated based on the value of the order for any applicable discounts with approval from management.

Q: I’m reading your policy, its unclear, can you help me?
A: If you have read all the policies and are unable to get your question answered, send us an email through the “Contact Us” link with your question.
http://www.audiophileliquidator.net/contact_us.php
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